A scowling, puckered-with-a-lifetime-of-sourness weapon of an old woman came into the store. She’d been here before - the one who mutters indignantly when you can’t make out what she mutter-requested the first time, then chucks the money at you across the counter.
Today, we especially did not please her. The new layout of the store confused her; made her angry, & it was all our fault. When she said she’d never return to our store again, I inwardly cheered, hoping she’d keep her bitter little word.